Refund policy
MBALEE ROYAL — Return & Refund Policy
We stand behind every product we sell. Your satisfaction matters — and so does the integrity of our premium technology offering.
30-Day Return Window We accept returns within 30 days of the delivery date. After this period, all sales are considered final and no returns or refunds will be processed.
Eligibility Requirements To qualify for a return, your item must meet all of the following conditions:
- Unused, in original condition, and in its original packaging
- All accessories, manuals, SIM ejector tools, and box seals must be intact
- Accompanied by proof of purchase (order confirmation or receipt)
- Free from physical damage, screen cracks, or signs of use
Items that have been activated, set up, or show signs of use do not qualify for a return.
20% Restocking Fee All approved returns are subject to a 20% restocking fee, deducted from the refund amount. This fee covers inspection, repackaging, and quality verification of returned devices.
Example: On a R10,000 purchase, a R2,000 restocking fee applies — you receive a R8,000 refund.
Non-Returnable Items The following are strictly non-returnable:
- Opened software, accessories, or earphones
- Items damaged due to customer negligence or misuse
- Products with removed or tampered serial numbers
- Special orders or custom configurations
How to Initiate a Return
- Email us at returns@mbaleeroyal.co.za within the 30-day window with your order number and reason for return
- Our team will review your request within 2 business days
- Upon approval, ship the item to:
MBALEE ROYAL Returns 160 Main Street, City and Suburban Johannesburg, Gauteng, 2001 South Africa
Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.
Refund Processing Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to your original payment method, less the 20% restocking fee.
Defective or Incorrect Items If you received a defective or incorrect product, contact us immediately at hello@mbaleeroyal.co.za or call +27 76 577 2979. We will arrange a replacement or full refund at no cost to you.